Can you take over a website from another contractor?

Yes. We join an existing product, understand its current state and take responsibility for support and further development.

Do you work with someone else's code and outdated CMS?

Yes. We work with external code and outdated CMS: first we assess the risks, then we support and develop the product without rewriting everything from scratch.

How do you set priority for urgent and planned tasks?

Critical outages and blocking bugs come first. Planned tasks are agreed in the backlog with deadlines and business impact in mind.

How is response time different from resolution time?

Response time is how quickly we confirm the request and start investigating. Resolution time depends on the complexity of the task and the amount of work.

How are cost and estimate overruns agreed?

Before we start, we estimate the scope and fix the boundaries. If an overrun appears, we warn you in advance and agree on the next step before extra work begins.

How do testing and releases work?

Changes are first checked in a staging environment and then moved to production after approval. For critical tasks we keep a clear rollback path.

Do you provide a report on completed work?

Yes. We record completed tasks, time spent and results. Reports can be delivered regularly or on request.

Can I order only one improvement?

Yes. You can come with a one-off task: a fix, an update or a separate improvement without moving to ongoing support.

What happens during a critical outage or hack?

We take the task immediately: diagnose, stop the threat, restore the product and document measures that reduce the risk of recurrence.

Can your team join our task tracker?

Yes. We work in the setup that suits you: Bitrix24, your work chats or your task tracker.

Does the client receive the code, access and documentation?

Yes. Code, access and documentation stay with the client. After the work is done we hand over everything needed to keep running the product.

Tech support
and development

We support websites, services
or applications —
from urgent fixes
to launching new features

We join an existing product and take responsibility for keeping it stable and moving it forward.

Laptop showing a project interface on a fabric surface

/ Working with existing code
/ Design and development in one team
/ 15 minutes — response time
/ Payment for the work actually done

/001_Fix errors and failures
/002_Update the system without downtime
/003_Speed up the product
/004_Integrate the services you need
/005_Design and launch new features

When we step in

Come with a single problem or hand the product over for ongoing support

/001_

Emergency tasksCritical errorsSupport

/ The site is unstable

Errors, viruses, slow loading, integration failures or problems after updates.

/002_

Team changeAccumulated backlogProject handover

/ The current vendor can no longer cope

Tasks pile up, deadlines become unpredictable, and responsibility keeps getting passed around.

/003_

Product growthNew scenariosOngoing improvements

/ The product needs regular development

New sections, features, integrations, landing pages and business requirements keep appearing.

/004_

Team reinforcementExtra expertiseExternal team

/ The in-house team is short on capacity

We add developers, designers and project management to the existing process.

scroll down

002 / What we take on /

From urgent tasks to ongoing support and development

Two tablets showing a construction company website

/001_Stability

Uptime monitoring
Bug fixes
CMS, library and plugin updates
Backups
Recovery after failures

/002_Security

Removing viruses and the aftermath of a breach
Updating vulnerable components
Access control
Recommendations on protecting the product

/003_Performance

Faster loading
Frontend and backend optimization
Finding the causes of slowdown
Technical optimization

/004_Development

New pages and sections
Feature development
UX/UI improvements
Content updates
Connecting integrations

003 / How the work is organized /

You see the task status, the time spent and the result of the work

ContactPrioritiesReleasesReportingIntegration

/001_/002_/003_/004_/005_

A single channel for requests

/001_

We take tasks in an agreed work chat, by email, or in a project management system.

Clear priorities

/002_

We separate emergency, planned, and development tasks. We agree on priorities first, then take them into work.

Safe release of changes

/003_

We check the changes in a test environment and move them to the live product after approval.

Time tracking and reporting

/004_

We record completed tasks and the time actually spent. The client can see what the budget is spent on.

Work in a familiar system

/005_

We can connect to the tools the client already uses, or organize the work in our own system.

004 / Joining the project /

We learn the system and take the changes on

Getting to know the product

We clarify the business tasks, the critical functions, the current problems and what you expect from support.

We get access and run an audit

We study the code, CMS or framework, infrastructure, integrations, analytics and the existing documentation.

We record the state and the risks

We identify the critical problems, the technical debt and the tasks that need attention first.

We agree on the working rules

We set the contact channels, priorities, response times, the reporting format and how changes are released.

We start the support

We fix the critical problems and make a plan for the work ahead.

004 / Joining the project /

We learn the system and take the changes on

Getting to know the product

We clarify the business tasks, the critical functions, the current problems and what you expect from support.

We get access and run an audit

We study the code, CMS or framework, infrastructure, integrations, analytics and the existing documentation.

We record the state and the risks

We identify the critical problems, the technical debt and the tasks that need attention first.

We agree on the working rules

We set the contact channels, priorities, response times, the reporting format and how changes are released.

We start the support

We fix the critical problems and make a plan for the work ahead.

We choose the work format for the real volume of tasks

Before starting, we assess the task and agree on the acceptable scope. If conditions change or more time is needed, we warn you before continuing.

One-off task

Suits targeted tasks: fixing a problem, updating the system or delivering a single improvement.

audit
fix
improvement

Regular support

For ongoing maintenance, updates and planned product development.

maintenance
updates
development

Dedicated resource

For companies with a steady flow of tasks that regularly need development or design capacity.

team
task flow
scaling

Cryptoro

/ Task:

Create an online store that helps people understand a complex product, choose the right device and complete a purchase.

/ What we do:

/001_Technical support
/002_UX/UI design
/003_Feature development

/ What the client gets:

A clear and convenient online store for a complex product, which helps the user understand the offer, choose the right device and complete a purchase.

SK10

/ Task:

Keep the website stable and keep developing the product alongside the developer’s business.

/ What we do:

/001_Technical support
/002_New sections
/003_Feature development
/004_UX/UI
/005_Integrations

/ What the client gets:

One contractor keeps the product context, handles current tasks quickly and joins its further development.

Laptop showing the AAG account on a dark desk

AAG

/ Task:

Keep the website stable and develop it step by step with new sections and functionality.

/ What we do:

/001_Technical support
/002_UX/UI design
/003_Feature development

/ What the client gets:

The client gets a stable product that keeps growing, a clear working process and a team that knows the project context and can join new tasks quickly without starting over.

Nova Group

/ Task:

Design and build the website, keep it technically stable and develop the product by adding new sections and functionality.

/ What we do:

/001_Website development
/002_UX/UI design
/003_Technical support
/004_Feature development

/ What the client gets:

A finished, reliably working website that can grow without restarting the project: the team keeps the context, maintains the system and joins new tasks as the business grows.

Laptop showing the CLT website on a wooden desk

CLT

/ Task:

Design the website, implement it in layout and development, then provide technical support and further feature development after launch.

/ What we do:

/001_Website development
/002_UX/UI design
/003_Feature development
/004_Technical support

/ What the client gets:

A finished digital product in which design, development and support work as one system.

Cryptoro

/ Task:

Create an online store that helps people understand a complex product, choose the right device and complete a purchase.

/ What we do:

/001_Technical support
/002_UX/UI design
/003_Feature development

/ What the client gets:

A clear and convenient online store for a complex product, which helps the user understand the offer, choose the right device and complete a purchase.

SK10

/ Task:

Keep the website stable and keep developing the product alongside the developer’s business.

/ What we do:

/001_Technical support
/002_New sections
/003_Feature development
/004_UX/UI
/005_Integrations

/ What the client gets:

One contractor keeps the product context, handles current tasks quickly and joins its further development.

006 / projects /

007 / What clients value /

008 / Technologies and platforms /

We support products on different technologies

react js, next js, vue js, nuxt js, html/js/css
Interfaces
django, python, node js, php, laravel
Server side
1c bitrix, modx, wordpress, opencart, prestashop, tilda, webflow, readymag, wix
cms
bitrix 24, amocrm, 1c-fitness, roistat, comagic, mango, and others
Integrations

We support projects on CMS and frameworks, and improve interfaces, the server side and integrations.

Access to the website, CMS, hosting, repository and related services, if any. It also helps to share documentation, the current task list and contacts on the client side.

Tech supportand development

When we step in

/ The site is unstable

/ The current vendor can no longer cope

/ The product needs regular development

/ The in-house team is short on capacity

From urgent tasks to ongoing support and development

/001_Stability

/002_Security

/003_Performance

/004_Development

We learn the system and take the changes on

Getting to know the product

We get access and run an audit

We record the state and the risks

We agree on the working rules

We start the support

We choose the work format for the real volume of tasks

One-off task

Regular support

Dedicated resource

Cryptoro

SK10

AAG

Nova Group

CLT

Cryptoro

SK10

007 / What clients value /

Tech support
and development